Home health
A Caring Touch Home Health Services & Hospice Care
Home health in Lufkin, Texas
| Provider details | |
|---|---|
| Address | 4000 SOUTH MEDFORD DRIVE SUITE 9W |
| City | Lufkin |
| State | Texas |
| ZIP code | 75901 |
| Phone | 936-632-9400 |
| Website | https://acthhs.com/ |
| CMS certification number (CCN) | 747006 |
| Ownership | PROPRIETARY |
| Certification | Medicare-certified home health agency (CMS) |
| Care types | home health |
| Services offered | nursing care, physical therapy, occupational therapy, speech pathology, medical social services, home health aide, hospice care, private duty care, respite care, companionship |
| Palliative services basis | No palliative care program is shown in the agency's CMS Home Health Care Agencies record. That CMS file carries no palliative-care field, so this flag records CMS evidence only; it is not a claim the agency offers no palliative care. |
A Caring Touch Home Health Services & Hospice Care is in 4000 SOUTH MEDFORD DRIVE SUITE 9W, Lufkin, TX 75901. Phone: 936-632-9400. Ownership: PROPRIETARY. It offers nursing care, physical therapy, occupational therapy, speech pathology, medical social services, home health aide. CMS quality-of-patient-care star rating: 3 out of 5.
A Caring Touch in Lufkin provides medical care at home for seniors and disabled individuals. Registered nurses, physical therapists, and other skilled professionals provide home health care, and the agency also offers hospice care for people with life-threatening illnesses, including help with symptoms and pain relief. Its in-home supportive care gives help with homemaking and personal activities, companionship, and respite care for family caregivers. CMS claims-based measures: discharge-to-community risk-standardized rate 49.87; potentially preventable hospitalization risk-standardized rate 11.81.
More about this provider
| A Caring Touch in Lufkin offers home health care, hospice care, and in-home supportive care, with registered nurses, physical therapists and other skilled professionals caring for seniors and disabled individuals in their own homes. | |
| Services and programs | Home health services: specialized clinical medical care at home provided by a registered nurse, occupational therapist, physical therapist or other skilled medical professional, from skilled nursing to companionship of a home health aide, with each client's plan of care adopted to their needs. Hospice care: passionate hospice care for patients coping with life-threatening illnesses, with a care team that supports patients in managing symptoms, quality of life, and pain relief. In-home supportive care: private duty caregivers assist with homemaking and personal activities, provide companionship, and offer respite care for family members who care for their loved ones. |
| Who it serves | Seniors and disabled individuals in their own homes; in-home supportive care also serves disabled individuals and those recovering from illness, injury or a hospital stay, and hospice care serves patients coping with life-threatening illnesses. |
| Payment types it states | The homepage lists accepted insurance providers: Medicare, Aetna (HMO through Carelon / PPO), Wellmed, Cigna HealthSpring PPO, UnitedHealthcare (UHC) PPO, Blue Cross Blue Shield (BCBS) PPO, Humana PPO, Community Health Choice Medicare, TriWest, Texas AmeriVantage, Texas COPD (HMO SNP/DSNP), private pay, and other commercial PPO plans. |
| Visiting and contact details | Lufkin location: 4000 South Medford Drive, Suite 9W, Lufkin, TX 75901; phone (936) 632-9400. The site offers a 'Send a Referral' option and a referral program, and lists a Houston administrative location at 25503 Oakhurst Drive, Spring, TX 77386. |
| Website | https://acthhs.com/ |
Quality measures
Source: CMS
| Quality of patient care | |
|---|---|
| Quality of patient care star rating | 3 |
| Quality measures reported to CMS | |
|---|---|
| DTC Numerator | 30 |
| PPH Numerator | 7 |
| PPR Numerator | 0 |
| DTC Denominator | 69 |
| PPH Denominator | 43 |
| PPR Denominator | 42 |
| DTC Observed Rate | 43.48 |
| PPH Observed Rate | 16.28 |
| PPR Observed Rate | 0.00 |
| Discharge Function Score | 62.60 |
| DTC Risk-Standardized Rate | 49.87 |
| PPH Risk-Standardized Rate | 11.81 |
| PPR Risk-Standardized Rate | 3.91 |
| Offers Nursing Care Services | Yes |
| DTC Performance Categorization | Worse Than National Rate |
| Offers Medical Social Services | Yes |
| PPH Performance Categorization | Same As National Rate |
| PPR Performance Categorization | Same As National Rate |
| Offers Home Health Aide Services | Yes |
| Offers Physical Therapy Services | Yes |
| Offers Speech Pathology Services | Yes |
| Offers Occupational Therapy Services | Yes |
| How often patients' breathing improved | 91.30 |
| Numerator for Discharge Function Score | 231 |
| DTC Risk-Standardized Rate (Lower Limit) | 36.75 |
| DTC Risk-Standardized Rate (Upper Limit) | 62.77 |
| Denominator for Discharge Function Score | 369 |
| How often patients got better at bathing | 83.53 |
| PPH Risk-Standardized Rate (Lower Limit) | 7.40 |
| PPH Risk-Standardized Rate (Upper Limit) | 18.26 |
| PPR Risk-Standardized Rate (Lower Limit) | 2.79 |
| PPR Risk-Standardized Rate (Upper Limit) | 5.42 |
| Transfer of Health Information to the Patient | 39.55 |
| Transfer of Health Information to the Provider | 27.00 |
| Numerator for how often patients' breathing improved | 231 |
| Denominator for how often patients' breathing improved | 283 |
| Numerator for how often patients got better at bathing | 255 |
| Denominator for how often patients got better at bathing | 356 |
| How often patients got better at walking or moving around | 82.71 |
| How often patients got better at getting in and out of bed | 81.56 |
| Numerator for Transfer of Health Information to the Patient | 140 |
| Numerator for Transfer of Health Information to the Provider | 64 |
| Denominator for Transfer of Health Information to the Patient | 354 |
| Denominator for Transfer of Health Information to the Provider | 237 |
| Changes in skin integrity post-acute care: pressure ulcer/injury | 0.00 |
| Percent of Residents Experiencing One or More Falls with Major Injury | 0.85 |
| How often patients got better at taking their drugs correctly by mouth | 97.00 |
| Numerator for how often patients got better at walking or moving around | 243 |
| Numerator for how often patients got better at getting in and out of bed | 239 |
| Denominator for how often patients got better at walking or moving around | 355 |
| Denominator for how often patients got better at getting in and out of bed | 348 |
| How often the home health team began their patients' care in a timely manner | 93.24 |
| Numerator for Changes in skin integrity post-acute care: pressure ulcer/injury | 0 |
| Denominator for Changes in skin integrity post-acute care: pressure ulcer/injury | 381 |
| Numerator for Percent of Residents Experiencing One or More Falls with Major Injury | 5 |
| Numerator for how often patients got better at taking their drugs correctly by mouth | 268 |
| Denominator for Percent of Residents Experiencing One or More Falls with Major Injury | 585 |
| Denominator for how often patients got better at taking their drugs correctly by mouth | 320 |
| Numerator for how often the home health team began their patients' care in a timely manner | 552 |
| How often physician-recommended actions to address medication issues were completely timely | 85.52 |
| Denominator for how often the home health team began their patients' care in a timely manner | 592 |
| How often the home health team determined whether patients received a flu shot for the current flu season | 51.91 |
| Numerator for how often physician-recommended actions to address medication issues were completely timely | 508 |
| Denominator for how often physician-recommended actions to address medication issues were completely timely | 594 |
| Numerator for how often the home health team determined whether patients received a flu shot for the current flu season | 204 |
| Denominator for how often the home health team determined whether patients received a flu shot for the current flu season | 393 |
| How much Medicare spends on an episode of care at this agency, compared to Medicare spending across all agencies nationally | 1.09 |
| No. of episodes to calc how much Medicare spends per episode of care at agency, compared to spending at all agencies (national) | 311 |
| Home health CAHPS survey | |
|---|---|
| Survey response rate | 17 |
| Number of completed Surveys | 72 |
| CMS Certification Number (CCN) | 747006 |
| HHCAHPS Survey Summary Star Rating | 2 |
| Star Rating for health team communicated well with them | 1 |
| Star Rating for health team gave care in a professional way | 3 |
| Star Rating for how patients rated overall care from agency | 2 |
| Star Rating team discussed medicines, pain, and home safety | 2 |
| Percent of patients who reported that their home health team communicated well with them | 70 |
| Percent of patients who reported that their home health team gave care in a professional way | 87 |
| Percent of patients who reported that their home health team discussed medicines, pain, and home safety with them | 72 |
| Percent of patients who reported YES, they would definitely recommend the home health agency to friends and family | 68 |
| Percent of patients who gave their home health agency a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) | 78 |
Who pays for home health?
What this care costs, and who pays — Medicare, Medicaid, or the family — is covered in these guides:
- What you may pay for home health services
- Skilled Home Health vs Personal Care: What Medicare Pays For and What It Does Not
Home health guide · Paying for care
Common questions about A Caring Touch Home Health Services & Hospice Care
Where is A Caring Touch Home Health Services & Hospice Care located?
A Caring Touch Home Health Services & Hospice Care is at 4000 SOUTH MEDFORD DRIVE SUITE 9W, Lufkin, Texas 75901.
What care and services does A Caring Touch Home Health Services & Hospice Care offer?
A Caring Touch Home Health Services & Hospice Care offers home health, nursing care, physical therapy, occupational therapy, speech pathology, medical social services, home health aide, hospice care.
Is A Caring Touch Home Health Services & Hospice Care Medicare-certified?
Medicare-certified home health agency (CMS).
What is A Caring Touch Home Health Services & Hospice Care's quality rating?
CMS rates the quality of patient care at A Caring Touch Home Health Services & Hospice Care at 3 out of 5 stars.
How do I contact A Caring Touch Home Health Services & Hospice Care?
Call A Caring Touch Home Health Services & Hospice Care at 936-632-9400.
How much does home health care cost?
If Medicare covers your home health care, you pay $0 for the care itself. You pay 20% of the Medicare-approved cost for medical gear, like a hospital bed or a wheelchair. Care you hire on your own costs more. A private nurse at home runs a median of $90 an hour (CareScout Cost of Care Survey, 2025). See our guide to home health care costs and who pays for the full picture.
Does Medicare pay for home health care?
Yes. Medicare Part A and Part B pay for home health care when a doctor orders it, you need skilled nursing or therapy, and you are homebound. Homebound means it is hard for you to leave home. You pay $0 for the care itself. You pay 20% of the Medicare-approved cost for medical gear. Medicare Advantage plans cover home health too, with their own rules. A Medigap plan can pay the 20% gear cost toward the Original Medicare benefit.
What is the difference between home health and home care?
Home health is medical care at home. Nurses and therapists give it, and a doctor orders it. Home care is non-medical help at home, like bathing, cooking, cleaning, and rides. You hire home care on your own. Medicare does not pay for home care on its own.
Who else pays for home health care besides Medicare?
Medicaid pays for home health care for people who qualify. The VA covers home health for many veterans. Some long-term care insurance plans pay for care at home. You can also pay an agency out of pocket.