Home health
Direct Health Care, Inc.
Home health in Lubbock, Texas
| Provider details | |
|---|---|
| Address | 10925 WAYNE AVE., SUITE 100 |
| City | Lubbock |
| State | Texas |
| ZIP code | 79424 |
| Phone | 806-793-3999 |
| Website | https://www.dhchomehealthandhospice.com/ |
| CMS certification number (CCN) | 677264 |
| Ownership | NON-PROFIT |
| Certification | Medicare-certified home health agency (CMS) |
| Care types | home health |
| Services offered | nursing care, physical therapy, occupational therapy, speech pathology, medical social services, home health aide, Hospice care, Personal assistance services, Bereavement support, Respite care |
| Palliative services basis | No palliative care program is shown in the agency's CMS Home Health Care Agencies record. That CMS file carries no palliative-care field, so this flag records CMS evidence only; it is not a claim the agency offers no palliative care. |
Direct Health Care, Inc. is in 10925 WAYNE AVE., SUITE 100, Lubbock, TX 79424. Phone: 806-793-3999. Ownership: NON-PROFIT. It offers nursing care, physical therapy, occupational therapy, speech pathology, medical social services, home health aide. CMS quality-of-patient-care star rating: 4.5 out of 5. CMS claims-based measures: discharge-to-community risk-standardized rate 77.51; potentially preventable hospitalization risk-standardized rate 15.19.
Direct Health Care is a family-run, locally owned agency in Lubbock that brings home health, hospice, and personal care services to patients at home. Its home health staff care for people who are recovering, disabled, chronically ill, or terminally ill, and its hospice team includes nurses, social workers, and chaplains, with bereavement and respite support for families. For people who do not need skilled care, its PersonalTouch and Personal Assistance Services programs help with errands, light housekeeping, meals, and medication reminders.
More about this provider
| Direct Health Care is a locally owned Lubbock agency providing home health care, hospice care, and personal assistance services, including bereavement and respite support for hospice families. | |
| Services and programs | Home health care by professional, skilled staff for patients who are recovering, disabled, chronically or terminally ill at home. Hospice care for patients whose illness is no longer responding to treatment, with a team of medical directors, nurses, social workers, and chaplains, plus bereavement and respite care for families. Personal care through two programs, PersonalTouch and Personal Assistance Services, covering running errands, light housekeeping, meal preparation, and medication reminders for clients who do not need skilled medical care. The business is family based and locally owned and operated in Lubbock. |
| Who it serves | Patients who are recovering, disabled, chronically ill, or terminally ill, in the Lubbock area. |
| Visiting and contact details | The site invites readers to contact the agency through its Contact page to learn more about its home health, hospice, and personal care services. |
| Website | https://www.dhchomehealthandhospice.com/ |
Quality measures
Source: CMS
| Quality of patient care | |
|---|---|
| Quality of patient care star rating | 4.5 |
| Quality measures reported to CMS | |
|---|---|
| DTC Numerator | 179 |
| PPH Numerator | 30 |
| PPR Numerator | 2 |
| DTC Denominator | 254 |
| PPH Denominator | 171 |
| PPR Denominator | 77 |
| DTC Observed Rate | 70.47 |
| PPH Observed Rate | 17.54 |
| PPR Observed Rate | 2.60 |
| Discharge Function Score | 52.02 |
| DTC Risk-Standardized Rate | 77.51 |
| PPH Risk-Standardized Rate | 15.19 |
| PPR Risk-Standardized Rate | 3.94 |
| Offers Nursing Care Services | Yes |
| DTC Performance Categorization | Same As National Rate |
| Offers Medical Social Services | Yes |
| PPH Performance Categorization | Worse Than National Rate |
| PPR Performance Categorization | Same As National Rate |
| Offers Home Health Aide Services | Yes |
| Offers Physical Therapy Services | Yes |
| Offers Speech Pathology Services | Yes |
| Offers Occupational Therapy Services | Yes |
| How often patients' breathing improved | 94.28 |
| Numerator for Discharge Function Score | 129 |
| DTC Risk-Standardized Rate (Lower Limit) | 71.71 |
| DTC Risk-Standardized Rate (Upper Limit) | 82.40 |
| Denominator for Discharge Function Score | 248 |
| How often patients got better at bathing | 100.00 |
| PPH Risk-Standardized Rate (Lower Limit) | 11.35 |
| PPH Risk-Standardized Rate (Upper Limit) | 19.57 |
| PPR Risk-Standardized Rate (Lower Limit) | 2.78 |
| PPR Risk-Standardized Rate (Upper Limit) | 5.35 |
| Transfer of Health Information to the Patient | 99.60 |
| Transfer of Health Information to the Provider | 99.42 |
| Numerator for how often patients' breathing improved | 252 |
| Denominator for how often patients' breathing improved | 254 |
| Numerator for how often patients got better at bathing | 246 |
| Denominator for how often patients got better at bathing | 250 |
| How often patients got better at walking or moving around | 100.00 |
| How often patients got better at getting in and out of bed | 100.00 |
| Numerator for Transfer of Health Information to the Patient | 250 |
| Numerator for Transfer of Health Information to the Provider | 172 |
| Denominator for Transfer of Health Information to the Patient | 251 |
| Denominator for Transfer of Health Information to the Provider | 173 |
| Changes in skin integrity post-acute care: pressure ulcer/injury | 0.00 |
| Percent of Residents Experiencing One or More Falls with Major Injury | 2.57 |
| How often patients got better at taking their drugs correctly by mouth | 98.78 |
| Numerator for how often patients got better at walking or moving around | 246 |
| Numerator for how often patients got better at getting in and out of bed | 242 |
| Denominator for how often patients got better at walking or moving around | 250 |
| Denominator for how often patients got better at getting in and out of bed | 250 |
| How often the home health team began their patients' care in a timely manner | 99.30 |
| Numerator for Changes in skin integrity post-acute care: pressure ulcer/injury | 2 |
| Denominator for Changes in skin integrity post-acute care: pressure ulcer/injury | 273 |
| Numerator for Percent of Residents Experiencing One or More Falls with Major Injury | 11 |
| Numerator for how often patients got better at taking their drugs correctly by mouth | 234 |
| Denominator for Percent of Residents Experiencing One or More Falls with Major Injury | 428 |
| Denominator for how often patients got better at taking their drugs correctly by mouth | 249 |
| Numerator for how often the home health team began their patients' care in a timely manner | 425 |
| How often physician-recommended actions to address medication issues were completely timely | 99.30 |
| Denominator for how often the home health team began their patients' care in a timely manner | 428 |
| How often the home health team determined whether patients received a flu shot for the current flu season | 82.09 |
| Numerator for how often physician-recommended actions to address medication issues were completely timely | 425 |
| Denominator for how often physician-recommended actions to address medication issues were completely timely | 428 |
| Numerator for how often the home health team determined whether patients received a flu shot for the current flu season | 243 |
| Denominator for how often the home health team determined whether patients received a flu shot for the current flu season | 296 |
| How much Medicare spends on an episode of care at this agency, compared to Medicare spending across all agencies nationally | 1.03 |
| No. of episodes to calc how much Medicare spends per episode of care at agency, compared to spending at all agencies (national) | 960 |
| Home health CAHPS survey | |
|---|---|
| Survey response rate | 25 |
| Number of completed Surveys | 137 |
| CMS Certification Number (CCN) | 677264 |
| HHCAHPS Survey Summary Star Rating | 4 |
| Star Rating for health team communicated well with them | 4 |
| Star Rating for health team gave care in a professional way | 5 |
| Star Rating for how patients rated overall care from agency | 4 |
| Star Rating team discussed medicines, pain, and home safety | 4 |
| Percent of patients who reported that their home health team communicated well with them | 90 |
| Percent of patients who reported that their home health team gave care in a professional way | 92 |
| Percent of patients who reported that their home health team discussed medicines, pain, and home safety with them | 85 |
| Percent of patients who reported YES, they would definitely recommend the home health agency to friends and family | 86 |
| Percent of patients who gave their home health agency a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) | 91 |
Who pays for home health?
What this care costs, and who pays — Medicare, Medicaid, or the family — is covered in these guides:
- What you may pay for home health services
- Skilled Home Health vs Personal Care: What Medicare Pays For and What It Does Not
Home health guide · Paying for care
Common questions about Direct Health Care, Inc.
Where is Direct Health Care, Inc. located?
Direct Health Care, Inc. is at 10925 WAYNE AVE., SUITE 100, Lubbock, Texas 79424.
What care and services does Direct Health Care, Inc. offer?
Direct Health Care, Inc. offers home health, nursing care, physical therapy, occupational therapy, speech pathology, medical social services, home health aide, Hospice care.
Is Direct Health Care, Inc. Medicare-certified?
Medicare-certified home health agency (CMS).
What is Direct Health Care, Inc.'s quality rating?
CMS rates the quality of patient care at Direct Health Care, Inc. at 4.5 out of 5 stars.
How do I contact Direct Health Care, Inc.?
Call Direct Health Care, Inc. at 806-793-3999.
How much does home health care cost?
If Medicare covers your home health care, you pay $0 for the care itself. You pay 20% of the Medicare-approved cost for medical gear, like a hospital bed or a wheelchair. Care you hire on your own costs more. A private nurse at home runs a median of $90 an hour (CareScout Cost of Care Survey, 2025). See our guide to home health care costs and who pays for the full picture.
Does Medicare pay for home health care?
Yes. Medicare Part A and Part B pay for home health care when a doctor orders it, you need skilled nursing or therapy, and you are homebound. Homebound means it is hard for you to leave home. You pay $0 for the care itself. You pay 20% of the Medicare-approved cost for medical gear. Medicare Advantage plans cover home health too, with their own rules. A Medigap plan can pay the 20% gear cost toward the Original Medicare benefit.
What is the difference between home health and home care?
Home health is medical care at home. Nurses and therapists give it, and a doctor orders it. Home care is non-medical help at home, like bathing, cooking, cleaning, and rides. You hire home care on your own. Medicare does not pay for home care on its own.
Who else pays for home health care besides Medicare?
Medicaid pays for home health care for people who qualify. The VA covers home health for many veterans. Some long-term care insurance plans pay for care at home. You can also pay an agency out of pocket.