Home health
Healthwatch Professionals
Home health in Dallas, Texas
| Provider details | |
|---|---|
| Address | 11520 N CENTRAL EXPRESSWAY, STE 220 |
| City | Dallas |
| State | Texas |
| ZIP code | 75243 |
| Phone | 972-792-7770 |
| Website | https://healthwatchpro.com/ |
| administrator@healthwatchpro.com | |
| CMS certification number (CCN) | 679271 |
| Ownership | PROPRIETARY |
| Certification | Medicare-certified home health agency (CMS) |
| Care types | home health |
| Services offered | nursing care, physical therapy, occupational therapy, speech pathology, medical social services, home health aide, PHC (Primary Home Care) program, Personal assistance services, Wound and ostomy care |
| Palliative services basis | No palliative care program is shown in the agency's CMS Home Health Care Agencies record. That CMS file carries no palliative-care field, so this flag records CMS evidence only; it is not a claim the agency offers no palliative care. |
Healthwatch Professionals is in 11520 N CENTRAL EXPRESSWAY, STE 220, Dallas, TX 75243. Phone: 972-792-7770. Ownership: PROPRIETARY. It offers nursing care, physical therapy, occupational therapy, speech pathology, medical social services, home health aide. CMS quality-of-patient-care star rating: 4 out of 5.
HealthWatch Professionals is a licensed and certified home health agency whose staff help patients recover from illness in their own homes. Its services include skilled nursing, physical, occupational and speech therapy, medical social work and home health aides, with nursing care covering wound and ostomy care, medication instruction and disease management for chronic conditions such as diabetes, heart failure and COPD. A branch office also offers a Primary Home Care program with in-home attendant services for adults who need help with daily activities. CMS claims-based measures: discharge-to-community risk-standardized rate 67.85; potentially preventable hospitalization risk-standardized rate 20.26.
More about this provider
| HealthWatch Professionals is a licensed and certified home health care agency providing skilled nursing, therapy, medical social work and aide services that allow patients to recover from an illness in their own homes. | |
| Services and programs | Skilled nursing, physical therapy, occupational therapy, speech therapy, medical social work and home health aide services. Nursing care includes pain and symptom management, medication instruction and management, surgical aftercare, wound and ostomy care, incontinence management and catheter care, and disease management and self-care for chronic conditions including diabetes, cardiovascular (heart failure), respiratory (COPD and emphysema), oncology, renal failure and neurologic disorders (MS and Parkinson's disease). A branch office runs a PHC (Primary Home Care) program for Medicaid and personal assistance programs, providing in-home attendant services. |
| Who it serves | Patients recovering from an illness at home; adults whose health problems limit their capabilities in performing activities of daily living, served through the branch office's PHC and personal assistance programs. |
| Payment types it states | Medicaid, through the branch office's PHC (Primary Home Care) and personal assistance programs |
| Visiting and contact details | Phone: (972) 792-7770; fax: (972) 792-7448; email: administrator@healthwatchpro.com. Branch office (for Medicaid and personal assistance programs): 2M Healthwatch Professionals, Inc., 3200 W Pleasant Run Rd, Suite 240, Lancaster, TX 75146; phone (972) 274-0133; fax (972) 274-0182. |
| Website | https://healthwatchpro.com/ |
Quality measures
Source: CMS
| Quality of patient care | |
|---|---|
| Quality of patient care star rating | 4 |
| Quality measures reported to CMS | |
|---|---|
| DTC Numerator | 58 |
| PPH Numerator | 20 |
| PPR Numerator | 1 |
| DTC Denominator | 96 |
| PPH Denominator | 87 |
| PPR Denominator | 22 |
| DTC Observed Rate | 60.42 |
| PPH Observed Rate | 22.99 |
| PPR Observed Rate | 4.55 |
| Discharge Function Score | 65.75 |
| DTC Risk-Standardized Rate | 67.85 |
| PPH Risk-Standardized Rate | 20.26 |
| PPR Risk-Standardized Rate | 4.10 |
| Offers Nursing Care Services | Yes |
| DTC Performance Categorization | Worse Than National Rate |
| Offers Medical Social Services | Yes |
| PPH Performance Categorization | Worse Than National Rate |
| PPR Performance Categorization | Same As National Rate |
| Offers Home Health Aide Services | Yes |
| Offers Physical Therapy Services | Yes |
| Offers Speech Pathology Services | Yes |
| Offers Occupational Therapy Services | Yes |
| How often patients' breathing improved | 80.66 |
| Numerator for Discharge Function Score | 48 |
| DTC Risk-Standardized Rate (Lower Limit) | 55.36 |
| DTC Risk-Standardized Rate (Upper Limit) | 77.91 |
| Denominator for Discharge Function Score | 73 |
| How often patients got better at bathing | 100.00 |
| PPH Risk-Standardized Rate (Lower Limit) | 14.46 |
| PPH Risk-Standardized Rate (Upper Limit) | 27.96 |
| PPR Risk-Standardized Rate (Lower Limit) | 2.98 |
| PPR Risk-Standardized Rate (Upper Limit) | 5.57 |
| Transfer of Health Information to the Patient | 94.12 |
| Transfer of Health Information to the Provider | 31.88 |
| Numerator for how often patients' breathing improved | 31 |
| Denominator for how often patients' breathing improved | 44 |
| Numerator for how often patients got better at bathing | 63 |
| Denominator for how often patients got better at bathing | 73 |
| How often patients got better at walking or moving around | 96.19 |
| How often patients got better at getting in and out of bed | 90.14 |
| Numerator for Transfer of Health Information to the Patient | 64 |
| Numerator for Transfer of Health Information to the Provider | 22 |
| Denominator for Transfer of Health Information to the Patient | 68 |
| Denominator for Transfer of Health Information to the Provider | 69 |
| Changes in skin integrity post-acute care: pressure ulcer/injury | 0.00 |
| Percent of Residents Experiencing One or More Falls with Major Injury | 0.73 |
| How often patients got better at taking their drugs correctly by mouth | 100.00 |
| Numerator for how often patients got better at walking or moving around | 58 |
| Numerator for how often patients got better at getting in and out of bed | 55 |
| Denominator for how often patients got better at walking or moving around | 73 |
| Denominator for how often patients got better at getting in and out of bed | 72 |
| How often the home health team began their patients' care in a timely manner | 100.00 |
| Numerator for Changes in skin integrity post-acute care: pressure ulcer/injury | 0 |
| Denominator for Changes in skin integrity post-acute care: pressure ulcer/injury | 74 |
| Numerator for Percent of Residents Experiencing One or More Falls with Major Injury | 1 |
| Numerator for how often patients got better at taking their drugs correctly by mouth | 56 |
| Denominator for Percent of Residents Experiencing One or More Falls with Major Injury | 137 |
| Denominator for how often patients got better at taking their drugs correctly by mouth | 73 |
| Numerator for how often the home health team began their patients' care in a timely manner | 137 |
| How often physician-recommended actions to address medication issues were completely timely | 94.89 |
| Denominator for how often the home health team began their patients' care in a timely manner | 137 |
| How often the home health team determined whether patients received a flu shot for the current flu season | 31.93 |
| Numerator for how often physician-recommended actions to address medication issues were completely timely | 130 |
| Denominator for how often physician-recommended actions to address medication issues were completely timely | 137 |
| Numerator for how often the home health team determined whether patients received a flu shot for the current flu season | 38 |
| Denominator for how often the home health team determined whether patients received a flu shot for the current flu season | 119 |
| How much Medicare spends on an episode of care at this agency, compared to Medicare spending across all agencies nationally | 0.99 |
| No. of episodes to calc how much Medicare spends per episode of care at agency, compared to spending at all agencies (national) | 821 |
| Home health CAHPS survey | |
|---|---|
| Footnote Number | 11 |
| Survey response rate | 6 |
| Number of completed Surveys | 13 |
| CMS Certification Number (CCN) | 679271 |
| Footnote for Survey response rate | 11 |
| HHCAHPS Survey Summary Star Rating | Not Available |
| Footnote for number of completed surveys | 11 |
| HHCAHPS Survey Summary Star Rating Footnote | 11 |
| Footnote for Star Rating for overall care from agency | 11 |
| Star Rating for health team communicated well with them | Not Available |
| Footnote for Star Rating for communicated well with them | 11 |
| Footnote Star Rating discussed medicines, pain, home safety | 11 |
| Star Rating for health team gave care in a professional way | Not Available |
| Star Rating for how patients rated overall care from agency | Not Available |
| Star Rating team discussed medicines, pain, and home safety | Not Available |
| Footnote for Star Rating for gave care in a professional way | 11 |
| Percent of patients who reported that their home health team communicated well with them | 82 |
| Percent of patients who reported that their home health team gave care in a professional way | 94 |
| Footnote for Percent of patients who reported that their home health team communicated well with them | 11 |
| Footnote for Percent of patients who reported that their home health team gave care in a professional way | 11 |
| Percent of patients who reported that their home health team discussed medicines, pain, and home safety with them | 67 |
| Percent of patients who reported YES, they would definitely recommend the home health agency to friends and family | 90 |
| Percent of patients who gave their home health agency a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) | 91 |
| Footnote for Percent of patients who reported that their home health team discussed medicines, pain, and home safety with them | 11 |
| Footnote for Percent of patients who gave their home health agency a rating of 9 or 10 on a scale from 0(lowest) to 10(highest) | 11 |
| Footnote for Percent of patients who reported YES, they would definitely recommend the home health agency to friends and family | 11 |
Who pays for home health?
What this care costs, and who pays — Medicare, Medicaid, or the family — is covered in these guides:
- What you may pay for home health services
- Skilled Home Health vs Personal Care: What Medicare Pays For and What It Does Not
Home health guide · Paying for care
Common questions about Healthwatch Professionals
Where is Healthwatch Professionals located?
Healthwatch Professionals is at 11520 N CENTRAL EXPRESSWAY, STE 220, Dallas, Texas 75243.
What care and services does Healthwatch Professionals offer?
Healthwatch Professionals offers home health, nursing care, physical therapy, occupational therapy, speech pathology, medical social services, home health aide, PHC (Primary Home Care) program.
Is Healthwatch Professionals Medicare-certified?
Medicare-certified home health agency (CMS).
What is Healthwatch Professionals's quality rating?
CMS rates the quality of patient care at Healthwatch Professionals at 4 out of 5 stars.
How do I contact Healthwatch Professionals?
Call Healthwatch Professionals at 972-792-7770.
How much does home health care cost?
If Medicare covers your home health care, you pay $0 for the care itself. You pay 20% of the Medicare-approved cost for medical gear, like a hospital bed or a wheelchair. Care you hire on your own costs more. A private nurse at home runs a median of $90 an hour (CareScout Cost of Care Survey, 2025). See our guide to home health care costs and who pays for the full picture.
Does Medicare pay for home health care?
Yes. Medicare Part A and Part B pay for home health care when a doctor orders it, you need skilled nursing or therapy, and you are homebound. Homebound means it is hard for you to leave home. You pay $0 for the care itself. You pay 20% of the Medicare-approved cost for medical gear. Medicare Advantage plans cover home health too, with their own rules. A Medigap plan can pay the 20% gear cost toward the Original Medicare benefit.
What is the difference between home health and home care?
Home health is medical care at home. Nurses and therapists give it, and a doctor orders it. Home care is non-medical help at home, like bathing, cooking, cleaning, and rides. You hire home care on your own. Medicare does not pay for home care on its own.
Who else pays for home health care besides Medicare?
Medicaid pays for home health care for people who qualify. The VA covers home health for many veterans. Some long-term care insurance plans pay for care at home. You can also pay an agency out of pocket.