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Hospice

Heartland Hospice (Frankfort)

Hospice in Frankfort, Illinois

Checked November 1, 2026

Provider details
Address20960 S FRANKFORT SQUARE ROAD, UNIT C
CityFrankfort
StateIllinois
ZIP code60423
CountyWILL
Phone(815) 469-7100
CMS certification number (CCN)141619
OwnershipFor-Profit
CertificationMedicare-certified hospice (CMS)
Care typeshospice
Services offeredhospice care
Palliative services basisNot determinable from the CMS Hospice General Information file (no palliative field); left unset rather than guessed. Hospice records carry this flag when a source shows a palliative program.
CMS quality noteCMS publishes hospice quality (HIS/CAHPS) measures per provider in the separate Hospice - Provider Data file; no quality value is carried in the General Information file used for this record, so none is stated here.

Heartland Hospice (Frankfort) is in 20960 S FRANKFORT SQUARE ROAD, UNIT C, Frankfort, IL 60423. Phone: (815) 469-7100. Ownership: For-Profit. It is a Medicare-certified hospice listed in the CMS Hospice General Information file. CMS HIS composite process measure score: 92.16.

Quality measures

Source: CMS

HIS and claims-based measures — Source: CMS
MeasureScoreReporting period
Average Daily Census3701/01/2024 - 12/31/2024
Care Provided in Home2201/01/2024 - 12/31/2024
CHC/GIP provided (% days)5201/01/2023 - 12/31/2024
Percent of Patients with Cancer1001/01/2024 - 12/31/2024
Percent of Patients with Stroke1801/01/2024 - 12/31/2024
Provided Routine Home Care onlyNo01/01/2022 - 12/31/2024
Visits near death (% decedents)4401/01/2023 - 12/31/2024
Hospice Care Index Overall Score1001/01/2023 - 12/31/2024
Care Provided in Nursing Facility4601/01/2024 - 12/31/2024
Percent of Patients with Dementia3401/01/2024 - 12/31/2024
Care Provided in All other locations001/01/2024 - 12/31/2024
Gaps in nursing visits (% elections)6501/01/2023 - 12/31/2024
Hospice Visits in the Last Days of Life67.201/01/2023 - 12/31/2024
Late live discharges (% live discharges)6801/01/2023 - 12/31/2024
Care Provided in Assisted Living Facility3101/01/2024 - 12/31/2024
Care Provided in Skilled Nursing Facility201/01/2024 - 12/31/2024
Early live discharges (% live discharges)6001/01/2023 - 12/31/2024
Per-beneficiary spending (U.S. dollars $)6401/01/2023 - 12/31/2024
Percent of Patients with Other Conditions1501/01/2024 - 12/31/2024
Hospice and Palliative Care Pain Screening98.0410/01/2024 - 09/30/2025
Care Provided in Inpatient Hospice Facility001/01/2024 - 12/31/2024
Hospice and Palliative Care Pain Assessment100.0010/01/2024 - 09/30/2025
Care Provided in Inpatient Hospital FacilityNot Available01/01/2024 - 12/31/2024
Percent of Patients with Respiratory diseaseNot Available01/01/2024 - 12/31/2024
Hospice and Palliative Care Dyspnea Screening99.3510/01/2024 - 09/30/2025
Hospice and Palliative Care Dyspnea Treatment91.8010/01/2024 - 09/30/2025
Skilled nursing minutes on weekends (% minutes)6301/01/2023 - 12/31/2024
Hospice and Palliative Care Treatment Preferences99.3510/01/2024 - 09/30/2025
Burdensome transitions, Type 1 (% live discharges)4301/01/2023 - 12/31/2024
Burdensome transitions, Type 2 (% live discharges)4501/01/2023 - 12/31/2024
Percent of Patients with Circulatory/heart disease2301/01/2024 - 12/31/2024
Provided Routine Home Care and other levels of careYes01/01/2022 - 12/31/2024
Hospice and Palliative Care Composite Process Measure92.1610/01/2024 - 09/30/2025
Beliefs & Values Addressed (if desired by the patient)98.0410/01/2024 - 09/30/2025
Nurse care minutes per routine home care days (minutes)2601/01/2023 - 12/31/2024
Patient Treated with an Opioid Who Are Given a Bowel Regimen96.8810/01/2024 - 09/30/2025
Hospice served at least 1 patient enrolled in Medicare Advantage during one yearYes01/01/2024 - 12/31/2024
Hospice served at least 1 patient with both Medicare and Medicaid coverage during one yearYes01/01/2024 - 12/31/2024
Hospice CAHPS survey — Source: CMS
MeasureScoreReporting period
EMO_REL_MBVNot Applicable
Family caregiver survey ratingNot Applicable
The hospice team always communicated well87
The hospice team usually communicated well11
Caregivers rated the hospice agency a 7 or 814
The hospice team always provided timely help80
Caregivers rated the hospice agency a 9 or 1082
The hospice team usually provided timely help15
YES, they would probably recommend the hospice9
Caregivers rated the hospice agency a 6 or lower4
YES, they would definitely recommend the hospice91
The hospice team sometimes or never communicated well2
The hospice team always treated the patient with respect94
The hospice team sometimes or never provided timely help5
The hospice team usually treated the patient with respect6
The patient always got the help they needed for pain and symptoms80
The patient usually got the help they needed for pain and symptoms11
NO, they would probably not or definitely not recommend the hospice0
The hospice team sometimes or never treated the patient with respect0
The hospice team provided the right amount of emotional and spiritual support95
The patient sometimes or never got the help they needed for pain and symptoms9
The hospice team did |not| provide the right amount of emotional and spiritual support5

Who pays for hospice?

What this care costs, and who pays — Medicare, Medicaid, or the family — is covered in these guides:

Hospice guide · Paying for care

Other hospice in WILL County

Common questions about Heartland Hospice (Frankfort)

Where is Heartland Hospice (Frankfort) located?

Heartland Hospice (Frankfort) is at 20960 S FRANKFORT SQUARE ROAD, UNIT C.

What care and services does Heartland Hospice (Frankfort) offer?

Heartland Hospice (Frankfort) offers hospice, hospice care.

Is Heartland Hospice (Frankfort) Medicare-certified?

Medicare-certified hospice (CMS).

How do I contact Heartland Hospice (Frankfort)?

Call Heartland Hospice (Frankfort) at (815) 469-7100.

How much does hospice cost?

Medicare pays the hospice agency for your care. You pay no deductible. You pay up to $5 for each pain or symptom drug you get as an outpatient. You pay 5% of the Medicare-approved cost for a short inpatient respite stay. Most families pay little or nothing for hospice care itself. See our guide to hospice care costs and who pays for the full picture.

Does Medicare pay for hospice?

Yes. Medicare Part A pays for hospice when a doctor says you have 6 months or less to live if the illness runs its normal course. You choose comfort care over care to cure the illness. Hospice is paid by Original Medicare even if you have a Medicare Advantage plan. Your Advantage plan still covers care that is not part of the hospice benefit.

What is the difference between hospice and palliative care?

Palliative care is comfort care that can start at any stage of a serious illness. You can get it while you still get treatment to cure the illness. Hospice is palliative care for the end of life. It starts when a doctor says you have 6 months or less to live, and you stop treatment aimed at a cure.

Who else pays for hospice besides Medicare?

Medicaid pays for hospice in most states for people who qualify. The VA covers hospice for veterans. Most private health plans and long-term care insurance plans cover hospice too. Many hospices also give care to people who cannot pay.

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