Nursing home / skilled nursing
Carillon Inc
Nursing home / skilled nursing in Lubbock, Texas
| Provider details | |
|---|---|
| Address | 1717 A NORFOLK AVE |
| City | Lubbock |
| State | Texas |
| ZIP code | 79416 |
| County | Lubbock |
| Phone | 806-281-6114 |
| Website | https://www.carillonlubbock.com/ |
| CMS certification number (CCN) | 675997 |
| Ownership | Non profit - Corporation |
| Certified beds | 100 |
| Certification | Medicare |
| First approved for Medicare/Medicaid | December 17, 2003 |
| Located in a hospital | N |
| Continuing care retirement community | N |
| Care types | skilled nursing, rehab services |
| Services offered | skilled nursing care, rehabilitation services, short-term rehabilitation, long-term care, memory care, assisted living, independent living, aquatic therapy |
Carillon Inc is in 1717 A NORFOLK AVE, Lubbock, TX 79416. Phone: 806-281-6114. Ownership: Non profit - Corporation. CMS rates it 4 out of 5 stars overall (health inspection 3, staffing 4, quality measures 5).
Carillon Senior Living in Lubbock is a LifeCare community, which means residents have a plan for care as their needs change. On the same campus, the community offers assisted living, memory care, short-term rehab, and 24-hour skilled nursing. Its skilled nursing center gives care directed by physicians, with nurses on site around the clock and therapy services that include physical, occupational, speech, and aquatic therapy. CMS inspection and staffing detail: total weighted health survey score 76.250; 1 federal fines totaling $57321.00; total nursing staff turnover 68.2%.
More about this provider
| Carillon Senior Living is a not-for-profit LifeCare community in Lubbock, Texas, offering independent living plus an onsite continuum of care that includes assisted living, memory care, short-term rehabilitation, and 24-hour skilled nursing in its Medicare-certified health center. | |
| Services and programs | Carillon is a LifeCare (Life Plan) community in Lubbock offering independent living with onsite assisted living, memory care, skilled nursing, and accelerated rehabilitation. Its Medicare-certified health center provides 24-hour skilled nursing for short- and long-term needs, individual physician-directed care in collaboration with the Texas Tech School of Medicine, an on-site nurse practitioner, skilled care for post-surgical cardiac patients, and management of feeding tubes, IV therapies, and wound VAC therapy. Therapy is customized through AcceleratedREHAB at Carillon, including physical, occupational, speech, and aquatic therapy. Daily services include medication management, help with bathing and dressing, linen and personal laundry service, weekly housekeeping, three chef-prepared meals a day with special-diet menus, a wellness program, and a wide variety of activities. |
| Who it serves | Seniors and retirees living at the community, including residents whose needs change to assisted living, memory care, rehabilitation, or 24-hour skilled nursing; the skilled nursing center also cares for post-surgical cardiac patients. |
| Payment types it states | The skilled nursing page states that multiple insurance plans are accepted, including Medicare, Humana, Care Improvement Plus, VA/Tri-West, United Healthcare, and private pay long term insurance. |
| Visiting and contact details | Admissions to the skilled nursing center are welcomed at your convenience 24/7. Office hours are Monday-Friday 8:30 AM to 5:30 PM, with Saturday-Sunday by appointment; tours and private community visits can be scheduled through the website. General inquiries: 806.696.8266; direct line: 806.281.6137. Address shown on the site: 1717 Norfolk Avenue, Lubbock, TX 79416. |
| Website | https://www.carillonlubbock.com/ |
Quality measures
Source: CMS · CMS processing date: 2026-10-01
| Star ratings and staffing hours | |
|---|---|
| Overall rating | 4 of 5 |
| Health inspection rating | 3 of 5 |
| Staffing rating | 4 of 5 |
| Quality measure rating | 5 of 5 |
| Long-stay quality rating | 5 of 5 |
| Short-stay quality rating | 4 of 5 |
| RN staffing hours per resident per day | 0.63 |
| Total nurse staffing hours per resident per day | 4.81 |
Inspection results
| Source: CMS · processing date 2026-10-01 | |
|---|---|
| Rating Cycle 1 Total Health Score | 44 |
| Total Weighted Health Survey Score | 76.250 |
| Rating Cycle 2/3 Total Health Score | 173 |
| Rating Cycle 1 Health Deficiency Score | 44 |
| Rating Cycle 2/3 Health Deficiency Score | 173 |
| Rating Cycle 1 Standard Survey Health Date | 2026-06-17 |
| Rating Cycle 1 Total Number of Health Deficiencies | 7 |
| Rating Cycle 2/3 Total Number of Health Deficiencies | 10 |
| Rating Cycle 1 Number of Standard Health Deficiencies | 7 |
| Rating Cycle 1 Number of Complaint Health Deficiencies | 0 |
| Rating Cycle 2/3 Number of Complaint Health Deficiencies | 10 |
Staffing
| Source: CMS · processing date 2026-10-01 | |
|---|---|
| Nursing Case-Mix Index | 1.22055 |
| Registered Nurse turnover | 78.9 |
| Nursing Case-Mix Index Ratio | 0.86548 |
| Total nursing staff turnover | 68.2 |
| Reported LPN Staffing Hours per Resident per Day | 1.12958 |
| Reported Licensed Staffing Hours per Resident per Day | 1.75745 |
| Number of administrators who have left the nursing home | 1 |
| Reported Nurse Aide Staffing Hours per Resident per Day | 3.04892 |
| Registered Nurse hours per resident per day on the weekend | 0.61528 |
| Total number of nurse staff hours per resident per day on the weekend | 4.40729 |
Penalties
| Source: CMS · processing date 2026-10-01 | |
|---|---|
| Number of Fines | 1 |
| Number of Payment Denials | 0 |
| Total Number of Penalties | 1 |
| Total Amount of Fines in Dollars | 57321.00 |
Ownership
| Source: CMS · processing date 2026-10-01 | |
|---|---|
| Chain ID | 312 |
| Chain Name | LIFE CARE SERVICES |
| Legal Business Name | CARILLON, INC. |
| Chain Average QM Rating | 4.0 |
| Chain Average Staffing Rating | 4.6 |
| Number of Facilities in Chain | 43 |
| Chain Average Overall 5-star Rating | 4.2 |
| Chain Average Health Inspection Rating | 3.7 |
| Provider Changed Ownership in Last 12 Months | N |
Occupancy and payer mix
| Source: CMS · processing date 2026-10-01 | |
|---|---|
| Abuse Icon | N |
| High Performing Icon | N |
| With a Resident and Family Council | Resident |
| Average Number of Residents per Day | 85.1 |
| Automatic Sprinkler Systems in All Required Areas | Yes |
| Most Recent Health Inspection More Than 2 Years Ago | N |
Who pays for nursing home / skilled nursing?
What this care costs, and who pays — Medicare, Medicaid, or the family — is covered in these guides:
Nursing home / skilled nursing guide · Paying for care
Other nursing home / skilled nursing in Lubbock County
- Avir At Heritage Oaks — Lubbock
- Avir At Lubbock — Lubbock
- Crown Point Health Suites — Lubbock
Common questions about Carillon Inc
Where is Carillon Inc located?
Carillon Inc is at 1717 A NORFOLK AVE, Lubbock, Texas 79416.
What care and services does Carillon Inc offer?
Carillon Inc offers skilled nursing, rehab services, skilled nursing care, rehabilitation services, short-term rehabilitation, long-term care, memory care, assisted living.
Is Carillon Inc Medicare-certified?
Yes. Carillon Inc is certified for Medicare.
What is Carillon Inc's quality rating?
CMS gives Carillon Inc an overall star rating of 4 out of 5.
How do I contact Carillon Inc?
Call Carillon Inc at 806-281-6114.
How much does a nursing home cost?
The national median cost of a nursing home is $9,581 a month for a semi-private room and $10,798 a month for a private room (CareScout Cost of Care Survey, 2025). Costs in Texas can be higher or lower. See our guide to nursing home costs and who pays for the full picture.
Does Medicare pay for a nursing home?
Medicare Part A pays for skilled nursing care in a certified nursing home for up to 100 days in each benefit period. You need a hospital stay of at least 3 days first. You pay $0 a day for days 1 to 20, then $217 a day for days 21 to 100 (2026). After day 100, Medicare pays $0. Medicare does not pay for long-term care that only helps with daily tasks. Medicare Advantage plans cover skilled nursing too, with their own costs and rules. A Medigap plan can pay the daily cost share toward the Original Medicare benefit.
What is the difference between a nursing home and assisted living?
A nursing home gives skilled nursing care and rehab around the clock. Assisted living gives a room, meals, and help with daily tasks like bathing and dressing. It does not give round-the-clock nursing care. People who need daily medical care often need a nursing home. People who need help but not daily medical care often pick assisted living.
Who else pays for a nursing home besides Medicare?
Medicaid pays for nursing home care for people who meet its income and asset rules. It is the main payer for long stays. The VA pays for some veterans in VA or contract nursing homes. Long-term care insurance can pay for part of the cost. Most other costs are paid out of pocket.