Nursing home / skilled nursing
Whispering Pines Lodge
Nursing home / skilled nursing in Longview, Texas
| Provider details | |
|---|---|
| Address | 2131 Alpine Road |
| City | Longview |
| State | Texas |
| ZIP code | 75601 |
| County | Gregg |
| Phone | 903-757-8786 |
| Website | http://whisperingpinescare.com/ |
| CMS certification number (CCN) | 675386 |
| Ownership | For profit - Corporation |
| Certified beds | 116 |
| Certification | Medicare and Medicaid |
| First approved for Medicare/Medicaid | September 21, 1994 |
| Located in a hospital | N |
| Continuing care retirement community | N |
| Special focus status | SFF Candidate |
| Care types | skilled nursing, rehab services |
| Services offered | skilled nursing care, rehabilitation services |
Whispering Pines Lodge is in 2131 Alpine Road, Longview, TX 75601. Phone: 903-757-8786. Ownership: For profit - Corporation. CMS rates it 1 out of 5 stars overall (health inspection 1, staffing 1, quality measures 1). CMS inspection and staffing detail: total weighted health survey score 342.000; 7 federal fines totaling $494425.00; total nursing staff turnover 68.1%.
More about this provider
| The facility's own site presents Whispering Pines Lodge in Longview, TX as a skilled care home providing comprehensive, compassionate skilled care and an intentional home-like experience, with care plans personalized to each resident, a White Glove cleanliness program, nutritious regional meals, and specialized clinical services in wound care, orthopedic rehabilitation and neurological care; the operator's (Creative Solutions in Healthcare) facility page for this exact address lists its services offered as Memory Care and Rehab. | |
| Services and programs | Comprehensive skilled care with personalized, individual care plans, Memory Care (per the operator's facility page), Rehab (per the operator's facility page), Specialized wound care (pressure, diabetic and foot ulcers; surgical incisions and post-operative wounds; venous and arterial ulcers; traumatic injuries and skin tears; infected and non-healing wounds), Orthopedic rehabilitation (total hip and knee replacements, fractures, joint repairs, post-fall injuries, deconditioning after hospital stays), Neurological care and rehabilitation (stroke, Parkinson's disease, multiple sclerosis, traumatic brain injury, cognitive or memory impairments, swallowing therapy for dysphagia), Nutritious meals featuring regional favorites, White Glove Program — cleanliness program with rigorous training and surveyor visits twice a year |
| Who it serves | Residents needing skilled care, including post-surgical and post-injury orthopedic patients, post-stroke patients, and people with Parkinson's disease, multiple sclerosis, traumatic brain injuries, cognitive or memory impairments, or swallowing difficulties |
| Visiting and contact details | Whispering Pines Lodge, 2131 Alpine Rd., Longview, TX 75601. Main Phone: 903.757.8786, E-Fax: 682.258.0801, Email: infowhisperingpines@csnhc.com. Customer Care Line: 866.391.6123 |
| Website | http://whisperingpinescare.com/ |
Quality measures
Source: CMS · CMS processing date: 2026-10-01
| Star ratings and staffing hours | |
|---|---|
| Overall rating | 1 of 5 |
| Health inspection rating | 1 of 5 |
| Staffing rating | 1 of 5 |
| Quality measure rating | 1 of 5 |
| Long-stay quality rating | 2 of 5 |
| Short-stay quality rating | 1 of 5 |
| RN staffing hours per resident per day | 0.38 |
| Total nurse staffing hours per resident per day | 3.15 |
Inspection results
| Source: CMS · processing date 2026-10-01 | |
|---|---|
| Rating Cycle 1 Total Health Score | 147 |
| Total Weighted Health Survey Score | 342.000 |
| Rating Cycle 2/3 Total Health Score | 927 |
| Rating Cycle 1 Health Deficiency Score | 147 |
| Rating Cycle 2/3 Health Deficiency Score | 927 |
| Rating Cycle 1 Standard Survey Health Date | 2026-01-07 |
| Rating Cycle 1 Total Number of Health Deficiencies | 15 |
| Rating Cycle 2/3 Total Number of Health Deficiencies | 32 |
| Rating Cycle 1 Number of Standard Health Deficiencies | 9 |
| Rating Cycle 1 Number of Complaint Health Deficiencies | 6 |
| Rating Cycle 2/3 Number of Complaint Health Deficiencies | 19 |
Staffing
| Source: CMS · processing date 2026-10-01 | |
|---|---|
| Nursing Case-Mix Index | 1.30354 |
| Registered Nurse turnover | 83.3 |
| Nursing Case-Mix Index Ratio | 0.92433 |
| Total nursing staff turnover | 68.1 |
| Reported LPN Staffing Hours per Resident per Day | 0.74643 |
| Reported Licensed Staffing Hours per Resident per Day | 1.12763 |
| Number of administrators who have left the nursing home | 2 |
| Reported Nurse Aide Staffing Hours per Resident per Day | 2.02292 |
| Registered Nurse hours per resident per day on the weekend | 0.29140 |
| Total number of nurse staff hours per resident per day on the weekend | 2.61141 |
Penalties
| Source: CMS · processing date 2026-10-01 | |
|---|---|
| Number of Fines | 7 |
| Number of Payment Denials | 0 |
| Total Number of Penalties | 7 |
| Total Amount of Fines in Dollars | 494425.00 |
Ownership
| Source: CMS · processing date 2026-10-01 | |
|---|---|
| Chain ID | 169 |
| Chain Name | CREATIVE SOLUTIONS IN HEALTHCARE |
| Legal Business Name | LONGVIEW III ENTERPRISES LLC |
| Chain Average QM Rating | 3.4 |
| Chain Average Staffing Rating | 1.4 |
| Number of Facilities in Chain | 150 |
| Chain Average Overall 5-star Rating | 2.3 |
| Chain Average Health Inspection Rating | 2.7 |
| Provider Changed Ownership in Last 12 Months | N |
Occupancy and payer mix
| Source: CMS · processing date 2026-10-01 | |
|---|---|
| Abuse Icon | N |
| High Performing Icon | N |
| With a Resident and Family Council | Resident |
| Average Number of Residents per Day | 66.4 |
| Automatic Sprinkler Systems in All Required Areas | Yes |
| Most Recent Health Inspection More Than 2 Years Ago | N |
Who pays for nursing home / skilled nursing?
What this care costs, and who pays — Medicare, Medicaid, or the family — is covered in these guides:
Nursing home / skilled nursing guide · Paying for care
Other nursing home / skilled nursing in Gregg County
- Avir At Longview — Longview
- Buckner Westminster Place — Longview
- Heritage At Longview Healthcare Center — Longview
Common questions about Whispering Pines Lodge
Where is Whispering Pines Lodge located?
Whispering Pines Lodge is at 2131 Alpine Road, Longview, Texas 75601.
What care and services does Whispering Pines Lodge offer?
Whispering Pines Lodge offers skilled nursing, rehab services, skilled nursing care, rehabilitation services.
Is Whispering Pines Lodge Medicare-certified?
Yes. Whispering Pines Lodge is certified for both Medicare and Medicaid.
What is Whispering Pines Lodge's quality rating?
CMS gives Whispering Pines Lodge an overall star rating of 1 out of 5.
How do I contact Whispering Pines Lodge?
Call Whispering Pines Lodge at 903-757-8786.
How much does a nursing home cost?
The national median cost of a nursing home is $9,581 a month for a semi-private room and $10,798 a month for a private room (CareScout Cost of Care Survey, 2025). Costs in Texas can be higher or lower. See our guide to nursing home costs and who pays for the full picture.
Does Medicare pay for a nursing home?
Medicare Part A pays for skilled nursing care in a certified nursing home for up to 100 days in each benefit period. You need a hospital stay of at least 3 days first. You pay $0 a day for days 1 to 20, then $217 a day for days 21 to 100 (2026). After day 100, Medicare pays $0. Medicare does not pay for long-term care that only helps with daily tasks. Medicare Advantage plans cover skilled nursing too, with their own costs and rules. A Medigap plan can pay the daily cost share toward the Original Medicare benefit.
What is the difference between a nursing home and assisted living?
A nursing home gives skilled nursing care and rehab around the clock. Assisted living gives a room, meals, and help with daily tasks like bathing and dressing. It does not give round-the-clock nursing care. People who need daily medical care often need a nursing home. People who need help but not daily medical care often pick assisted living.
Who else pays for a nursing home besides Medicare?
Medicaid pays for nursing home care for people who meet its income and asset rules. It is the main payer for long stays. The VA pays for some veterans in VA or contract nursing homes. Long-term care insurance can pay for part of the cost. Most other costs are paid out of pocket.