Nursing home / skilled nursing
The Highlands Guest Care Center
Nursing home / skilled nursing in Dallas, Texas
| Provider details | |
|---|---|
| Address | 9009 Forest Ln |
| City | Dallas |
| State | Texas |
| ZIP code | 75243 |
| County | Dallas |
| Phone | 972-783-1771 |
| Website | https://www.highlandsguestcare.com/ |
| CMS certification number (CCN) | 675447 |
| Ownership | For profit - Limited Liability company |
| Certified beds | 116 |
| Certification | Medicare and Medicaid |
| First approved for Medicare/Medicaid | January 26, 1995 |
| Located in a hospital | N |
| Continuing care retirement community | N |
| Care types | skilled nursing, rehab services |
| Services offered | skilled nursing care, rehabilitation services |
The Highlands Guest Care Center is in 9009 Forest Ln, Dallas, TX 75243. Phone: 972-783-1771. Ownership: For profit - Limited Liability company. CMS rates it 1 out of 5 stars overall (health inspection 2, staffing 1, quality measures 3). CMS inspection and staffing detail: total weighted health survey score 142.750; 1 federal fines totaling $47726.00.
More about this provider
| A Dallas skilled nursing facility built for comfort and recovery, whose mission is to protect, respect and enrich the lives of residents; it helps residents and families navigate the move from hospitalization to continued care with skilled nursing and short-term physical rehabilitation in a warm, supportive environment | |
| Services and programs | Skilled nursing services and short-term physical rehabilitation ('Rehab to Home in our Newly Remodeled Private Rooms'), with individualized care plans based on each resident's needs and goals; resident activities (a resident quotes arts and crafts as a favorite); an online medical-consult form to Dr. Harris, answered by the end of the next working day |
| Who it serves | Residents and families navigating the move from hospitalization to continued care, including people who need daily nursing support or physical rehabilitation after surgery or serious illness |
| Visiting and contact details | The site invites families to contact the center to discuss a loved one's care needs, ask questions, or arrange a visit, and to tour the facility; no phone number or visiting hours are published on the pages read |
| Website | https://www.highlandsguestcare.com/ |
Quality measures
Source: CMS · CMS processing date: 2026-10-01
| Star ratings and staffing hours | |
|---|---|
| Overall rating | 1 of 5 |
| Health inspection rating | 2 of 5 |
| Staffing rating | 1 of 5 |
| Quality measure rating | 3 of 5 |
| Long-stay quality rating | 4 of 5 |
| Short-stay quality rating | 2 of 5 |
| RN staffing hours per resident per day | 0.59 |
| Total nurse staffing hours per resident per day | 3.32 |
Inspection results
| Source: CMS · processing date 2026-10-01 | |
|---|---|
| Rating Cycle 1 Total Health Score | 16 |
| Total Weighted Health Survey Score | 142.750 |
| Rating Cycle 2/3 Total Health Score | 523 |
| Rating Cycle 1 Health Deficiency Score | 16 |
| Rating Cycle 2/3 Health Deficiency Score | 523 |
| Rating Cycle 1 Standard Survey Health Date | 2025-12-30 |
| Rating Cycle 1 Total Number of Health Deficiencies | 5 |
| Rating Cycle 2/3 Total Number of Health Deficiencies | 11 |
| Rating Cycle 1 Number of Standard Health Deficiencies | 2 |
| Rating Cycle 1 Number of Complaint Health Deficiencies | 3 |
| Rating Cycle 2/3 Number of Complaint Health Deficiencies | 11 |
Staffing
| Source: CMS · processing date 2026-10-01 | |
|---|---|
| Nursing Case-Mix Index | 1.40249 |
| Nursing Case-Mix Index Ratio | 0.99449 |
| Reported LPN Staffing Hours per Resident per Day | 0.86839 |
| Reported Licensed Staffing Hours per Resident per Day | 1.46296 |
| Number of administrators who have left the nursing home | 1 |
| Reported Nurse Aide Staffing Hours per Resident per Day | 1.85455 |
| Registered Nurse hours per resident per day on the weekend | 0.37526 |
| Total number of nurse staff hours per resident per day on the weekend | 2.76406 |
Penalties
| Source: CMS · processing date 2026-10-01 | |
|---|---|
| Number of Fines | 1 |
| Number of Payment Denials | 0 |
| Total Number of Penalties | 1 |
| Total Amount of Fines in Dollars | 47726.00 |
Ownership
| Source: CMS · processing date 2026-10-01 | |
|---|---|
| Legal Business Name | NOCONA HOSPITAL DISTRICT |
| Provider Changed Ownership in Last 12 Months | N |
Occupancy and payer mix
| Source: CMS · processing date 2026-10-01 | |
|---|---|
| Abuse Icon | N |
| High Performing Icon | N |
| With a Resident and Family Council | Resident |
| Average Number of Residents per Day | 69.7 |
| Automatic Sprinkler Systems in All Required Areas | Yes |
| Most Recent Health Inspection More Than 2 Years Ago | N |
Who pays for nursing home / skilled nursing?
What this care costs, and who pays — Medicare, Medicaid, or the family — is covered in these guides:
Nursing home / skilled nursing guide · Paying for care
Other nursing home / skilled nursing in Dallas County
- Avir At Dallas — Dallas
- Avir At The Meadow — Dallas
- Brentwood Place Four — Dallas
Common questions about The Highlands Guest Care Center
Where is The Highlands Guest Care Center located?
The Highlands Guest Care Center is at 9009 Forest Ln, Dallas, Texas 75243.
What care and services does The Highlands Guest Care Center offer?
The Highlands Guest Care Center offers skilled nursing, rehab services, skilled nursing care, rehabilitation services.
Is The Highlands Guest Care Center Medicare-certified?
Yes. The Highlands Guest Care Center is certified for both Medicare and Medicaid.
What is The Highlands Guest Care Center's quality rating?
CMS gives The Highlands Guest Care Center an overall star rating of 1 out of 5.
How do I contact The Highlands Guest Care Center?
Call The Highlands Guest Care Center at 972-783-1771.
How much does a nursing home cost?
The national median cost of a nursing home is $9,581 a month for a semi-private room and $10,798 a month for a private room (CareScout Cost of Care Survey, 2025). Costs in Texas can be higher or lower. See our guide to nursing home costs and who pays for the full picture.
Does Medicare pay for a nursing home?
Medicare Part A pays for skilled nursing care in a certified nursing home for up to 100 days in each benefit period. You need a hospital stay of at least 3 days first. You pay $0 a day for days 1 to 20, then $217 a day for days 21 to 100 (2026). After day 100, Medicare pays $0. Medicare does not pay for long-term care that only helps with daily tasks. Medicare Advantage plans cover skilled nursing too, with their own costs and rules. A Medigap plan can pay the daily cost share toward the Original Medicare benefit.
What is the difference between a nursing home and assisted living?
A nursing home gives skilled nursing care and rehab around the clock. Assisted living gives a room, meals, and help with daily tasks like bathing and dressing. It does not give round-the-clock nursing care. People who need daily medical care often need a nursing home. People who need help but not daily medical care often pick assisted living.
Who else pays for a nursing home besides Medicare?
Medicaid pays for nursing home care for people who meet its income and asset rules. It is the main payer for long stays. The VA pays for some veterans in VA or contract nursing homes. Long-term care insurance can pay for part of the cost. Most other costs are paid out of pocket.