Nursing home / skilled nursing
North Country Nursing & Rehabilitation Center
Nursing home / skilled nursing in Massena, New York
| Provider details | |
|---|---|
| Address | 182 HIGHLAND ROAD |
| City | Massena |
| State | New York |
| ZIP code | 13662 |
| County | St. Lawrence |
| Phone | 315-769-9956 |
| Website | http://northcountrynr.com/ |
| CMS certification number (CCN) | 335619 |
| Ownership | For profit - Partnership |
| Certified beds | 140 |
| Certification | Medicare and Medicaid |
| First approved for Medicare/Medicaid | January 1, 1978 |
| Located in a hospital | N |
| Continuing care retirement community | N |
| Care types | skilled nursing, rehab services |
| Services offered | skilled nursing care, rehabilitation services |
North Country Nursing & Rehabilitation Center is in 182 HIGHLAND ROAD, Massena, NY 13662. Phone: 315-769-9956. Ownership: For profit - Partnership. CMS rates it 2 out of 5 stars overall (health inspection 2, staffing 4, quality measures 4). CMS inspection and staffing detail: total weighted health survey score 45.000; 0 federal fines totaling $0.00; total nursing staff turnover 49.0%.
More about this provider
| The site presents North Country Nursing and Rehabilitation Center in Massena as providing skilled nursing and rehabilitation care in St. Lawrence County, with physical, occupational and speech therapy, subacute care to help residents transition home, and comfortable long-term stays. It describes itself as a locally owned and operated elder care community. | |
| Services and programs | Physical Therapy, Occupational Therapy, Speech Therapy, Nursing Rehab, Nutrition and Exercise, Wellness Planning, Social Services, Beauty/Barber Services, Dental Services, Resident Council; subacute care and rehab therapies to ease transition home, and long-term stays |
| Who it serves | Site describes 'elder care services' for its North Country residents and their families, including people needing rehab therapies to prepare for independent living and people needing end-of-life care (per site description) |
| Inspection highlights | Site headings state '5-Star Healthcare Delivery' |
| Visiting and contact details | In-person visitation is in place; to schedule a visit, phone call, video chat or window visit, reach out to Director of Recreation at extension 263; all individuals entering must be screened and have temperature taken. Address: 182 Highland Rd, Massena, NY 13662; phone (315) 769-9956; email info@northcountrynr.com |
| Website | http://northcountrynr.com/ |
Quality measures
Source: CMS · CMS processing date: 2026-10-01
| Star ratings and staffing hours | |
|---|---|
| Overall rating | 2 of 5 |
| Health inspection rating | 2 of 5 |
| Staffing rating | 4 of 5 |
| Quality measure rating | 4 of 5 |
| Long-stay quality rating | 5 of 5 |
| Short-stay quality rating | 3 of 5 |
| RN staffing hours per resident per day | 0.88 |
| Total nurse staffing hours per resident per day | 3.93 |
Inspection results
| Source: CMS · processing date 2026-10-01 | |
|---|---|
| Rating Cycle 1 Total Health Score | 44 |
| Total Weighted Health Survey Score | 45.000 |
| Rating Cycle 2/3 Total Health Score | 48 |
| Rating Cycle 1 Health Deficiency Score | 44 |
| Rating Cycle 2/3 Health Deficiency Score | 48 |
| Rating Cycle 1 Standard Survey Health Date | 2025-08-15 |
| Rating Cycle 1 Total Number of Health Deficiencies | 5 |
| Rating Cycle 2/3 Total Number of Health Deficiencies | 9 |
| Rating Cycle 1 Number of Standard Health Deficiencies | 5 |
| Rating Cycle 1 Number of Complaint Health Deficiencies | 3 |
| Rating Cycle 2/3 Number of Complaint Health Deficiencies | 3 |
Staffing
| Source: CMS · processing date 2026-10-01 | |
|---|---|
| Nursing Case-Mix Index | 1.45266 |
| Registered Nurse turnover | 32.3 |
| Nursing Case-Mix Index Ratio | 1.03007 |
| Total nursing staff turnover | 49.0 |
| Reported LPN Staffing Hours per Resident per Day | 0.48331 |
| Reported Licensed Staffing Hours per Resident per Day | 1.36598 |
| Number of administrators who have left the nursing home | 0 |
| Reported Nurse Aide Staffing Hours per Resident per Day | 2.56476 |
| Registered Nurse hours per resident per day on the weekend | 0.66687 |
| Total number of nurse staff hours per resident per day on the weekend | 3.08969 |
Penalties
| Source: CMS · processing date 2026-10-01 | |
|---|---|
| Number of Fines | 0 |
| Number of Payment Denials | 0 |
| Total Number of Penalties | 0 |
| Total Amount of Fines in Dollars | 0.00 |
Ownership
| Source: CMS · processing date 2026-10-01 | |
|---|---|
| Legal Business Name | HIGHLAND NURSING HOME, INC. |
| Provider Changed Ownership in Last 12 Months | N |
Occupancy and payer mix
| Source: CMS · processing date 2026-10-01 | |
|---|---|
| Abuse Icon | N |
| High Performing Icon | N |
| With a Resident and Family Council | Resident |
| Average Number of Residents per Day | 126.1 |
| Automatic Sprinkler Systems in All Required Areas | Yes |
| Most Recent Health Inspection More Than 2 Years Ago | N |
Who pays for nursing home / skilled nursing?
What this care costs, and who pays — Medicare, Medicaid, or the family — is covered in these guides:
Nursing home / skilled nursing guide · Paying for care
Other nursing home / skilled nursing in St. Lawrence County
- Massena Rehabilitation & Nursing Center — Massena
- United Helpers Canton Nursing Home — Canton
- St Josephs Home — Ogdensburg
Common questions about North Country Nursing & Rehabilitation Center
Where is North Country Nursing & Rehabilitation Center located?
North Country Nursing & Rehabilitation Center is at 182 HIGHLAND ROAD, Massena, New York 13662.
What care and services does North Country Nursing & Rehabilitation Center offer?
North Country Nursing & Rehabilitation Center offers skilled nursing, rehab services, skilled nursing care, rehabilitation services.
Is North Country Nursing & Rehabilitation Center Medicare-certified?
Yes. North Country Nursing & Rehabilitation Center is certified for both Medicare and Medicaid.
What is North Country Nursing & Rehabilitation Center's quality rating?
CMS gives North Country Nursing & Rehabilitation Center an overall star rating of 2 out of 5.
How do I contact North Country Nursing & Rehabilitation Center?
Call North Country Nursing & Rehabilitation Center at 315-769-9956.
How much does a nursing home cost?
The national median cost of a nursing home is $9,581 a month for a semi-private room and $10,798 a month for a private room (CareScout Cost of Care Survey, 2025). Costs in New York can be higher or lower. See our guide to nursing home costs and who pays for the full picture.
Does Medicare pay for a nursing home?
Medicare Part A pays for skilled nursing care in a certified nursing home for up to 100 days in each benefit period. You need a hospital stay of at least 3 days first. You pay $0 a day for days 1 to 20, then $217 a day for days 21 to 100 (2026). After day 100, Medicare pays $0. Medicare does not pay for long-term care that only helps with daily tasks. Medicare Advantage plans cover skilled nursing too, with their own costs and rules. A Medigap plan can pay the daily cost share toward the Original Medicare benefit.
What is the difference between a nursing home and assisted living?
A nursing home gives skilled nursing care and rehab around the clock. Assisted living gives a room, meals, and help with daily tasks like bathing and dressing. It does not give round-the-clock nursing care. People who need daily medical care often need a nursing home. People who need help but not daily medical care often pick assisted living.
Who else pays for a nursing home besides Medicare?
Medicaid pays for nursing home care for people who meet its income and asset rules. It is the main payer for long stays. The VA pays for some veterans in VA or contract nursing homes. Long-term care insurance can pay for part of the cost. Most other costs are paid out of pocket.