Nursing home / skilled nursing
Western New York State Veterans Home
Nursing home / skilled nursing in Batavia, New York
| Provider details | |
|---|---|
| Address | 220 Richmond Avenue |
| City | Batavia |
| State | New York |
| ZIP code | 14020 |
| County | Genesee |
| Phone | 585-345-2000 |
| Website | https://apps.health.ny.gov/nysvets/web/about |
| CMS certification number (CCN) | 335788 |
| Ownership | Government - State |
| Certified beds | 126 |
| Certification | Medicare and Medicaid |
| First approved for Medicare/Medicaid | August 30, 1995 |
| Located in a hospital | N |
| Continuing care retirement community | N |
| Care types | skilled nursing, rehab services |
| Services offered | skilled nursing care, rehabilitation services |
Western New York State Veterans Home is in 220 Richmond Avenue, Batavia, NY 14020. Phone: 585-345-2000. Ownership: Government - State. CMS rates it 5 out of 5 stars overall (health inspection 5, staffing 3, quality measures 5). CMS inspection and staffing detail: total weighted health survey score 1.000; 0 federal fines totaling $0.00; total nursing staff turnover 51.1%.
More about this provider
| The New York State Veterans' Homes site (operated by the New York State Department of Health) states the Homes will provide residents with the highest quality proven and innovative skilled nursing home care and complementary services, and describes the Homes as highly rated, well-maintained skilled nursing facilities owned and operated by the NYS Department of Health for Veterans, Veteran spouses and Gold Star Family Members. The Veterans Home at Batavia was established in 1995, in Genesee County serving the Western region of New York, with a bed capacity of 126. | |
| Services and programs | Skilled nursing care, Rehabilitation services - Physical Therapy, Occupational Therapy, and Speech Therapy (Batavia Admissions page), Social services - social worker liaison and resident advocacy, grief counseling, support groups, and discharge planning (Batavia Admissions page), E.A.G.L.E. Day Program - daily program with Cognitive, Physical, ADL, Psychosocial and Self-Expression components (Batavia Speciality Services page), Pet Therapy Program, offered two times a week by the Activities Department (Batavia Speciality Services page) |
| Who it serves | Veterans, Veteran spouses and Gold Star Family Members; the About page states the Homes are for aged dependent veterans and their spouses, veterans' mothers and fathers, un-remarried surviving spouses, and army nurses. The Batavia home, established in 1995 in Genesee County serving the Western region of New York, has a bed capacity of 126. |
| Payment types it states | NY Department of Veterans' Services page (listing Batavia among the five State Veterans Homes) states: 'The Veteran will have no out of pocket costs as long as he or she is in a State Veterans Home' and 'There are no out-of-pocket costs charged to the Veteran residing in a State Veterans Home for routine skilled nursing care.' The Batavia Admissions page also discusses Medicare coverage in a skilled nursing facility and Medicaid. |
| Visiting and contact details | Batavia Admissions Department: 'available to give personal tours of the facility' - contact by calling (585) 345-2049. Volunteer page Batavia listing: 220 Richmond Ave, Batavia, NY 14020, phone (585) 345-2019. |
| Website | https://apps.health.ny.gov/nysvets/web/about |
Quality measures
Source: CMS · CMS processing date: 2026-10-01
| Star ratings and staffing hours | |
|---|---|
| Overall rating | 5 of 5 |
| Health inspection rating | 5 of 5 |
| Staffing rating | 3 of 5 |
| Quality measure rating | 5 of 5 |
| Long-stay quality rating | 5 of 5 |
| RN staffing hours per resident per day | 0.69 |
| Total nurse staffing hours per resident per day | 3.33 |
Inspection results
| Source: CMS · processing date 2026-10-01 | |
|---|---|
| Rating Cycle 1 Total Health Score | 0 |
| Total Weighted Health Survey Score | 1.000 |
| Rating Cycle 2/3 Total Health Score | 4 |
| Rating Cycle 1 Health Deficiency Score | 0 |
| Rating Cycle 2/3 Health Deficiency Score | 4 |
| Rating Cycle 1 Standard Survey Health Date | 2026-01-30 |
| Rating Cycle 1 Total Number of Health Deficiencies | 0 |
| Rating Cycle 2/3 Total Number of Health Deficiencies | 1 |
| Rating Cycle 1 Number of Standard Health Deficiencies | 0 |
| Rating Cycle 1 Number of Complaint Health Deficiencies | 0 |
| Rating Cycle 2/3 Number of Complaint Health Deficiencies | 0 |
Staffing
| Source: CMS · processing date 2026-10-01 | |
|---|---|
| Nursing Case-Mix Index | 1.21103 |
| Registered Nurse turnover | 65.2 |
| Nursing Case-Mix Index Ratio | 0.85873 |
| Total nursing staff turnover | 51.1 |
| Reported LPN Staffing Hours per Resident per Day | 0.58276 |
| Reported Licensed Staffing Hours per Resident per Day | 1.26823 |
| Reported Nurse Aide Staffing Hours per Resident per Day | 2.05882 |
| Registered Nurse hours per resident per day on the weekend | 0.39986 |
| Total number of nurse staff hours per resident per day on the weekend | 2.79281 |
Penalties
| Source: CMS · processing date 2026-10-01 | |
|---|---|
| Number of Fines | 0 |
| Number of Payment Denials | 0 |
| Total Number of Penalties | 0 |
| Total Amount of Fines in Dollars | 0.00 |
Ownership
| Source: CMS · processing date 2026-10-01 | |
|---|---|
| Chain ID | 489 |
| Chain Name | STATE OF NEW YORK COMPTROLLER'S OFFICE |
| Legal Business Name | STATE OF NEW YORK COMPTROLLERS OFFICE |
| Chain Average QM Rating | 4.1 |
| Chain Average Staffing Rating | 4.3 |
| Number of Facilities in Chain | 7 |
| Chain Average Overall 5-star Rating | 4.4 |
| Chain Average Health Inspection Rating | 4.1 |
| Provider Changed Ownership in Last 12 Months | N |
Occupancy and payer mix
| Source: CMS · processing date 2026-10-01 | |
|---|---|
| Abuse Icon | N |
| High Performing Icon | Y |
| With a Resident and Family Council | Resident |
| Average Number of Residents per Day | 123.7 |
| Automatic Sprinkler Systems in All Required Areas | Yes |
| Most Recent Health Inspection More Than 2 Years Ago | N |
Who pays for nursing home / skilled nursing?
What this care costs, and who pays — Medicare, Medicaid, or the family — is covered in these guides:
Nursing home / skilled nursing guide · Paying for care
Other nursing home / skilled nursing in Genesee County
- Premier Genesee Center For Nrsg And Rehabilitation — Batavia
- The Grand Rehabilitation And Nursing At Batavia — Batavia
- Leroy Village Green Residential Health C F, Inc — Leroy
Common questions about Western New York State Veterans Home
Where is Western New York State Veterans Home located?
Western New York State Veterans Home is at 220 Richmond Avenue, Batavia, New York 14020.
What care and services does Western New York State Veterans Home offer?
Western New York State Veterans Home offers skilled nursing, rehab services, skilled nursing care, rehabilitation services.
Is Western New York State Veterans Home Medicare-certified?
Yes. Western New York State Veterans Home is certified for both Medicare and Medicaid.
What is Western New York State Veterans Home's quality rating?
CMS gives Western New York State Veterans Home an overall star rating of 5 out of 5.
How do I contact Western New York State Veterans Home?
Call Western New York State Veterans Home at 585-345-2000.
How much does a nursing home cost?
The national median cost of a nursing home is $9,581 a month for a semi-private room and $10,798 a month for a private room (CareScout Cost of Care Survey, 2025). Costs in New York can be higher or lower. See our guide to nursing home costs and who pays for the full picture.
Does Medicare pay for a nursing home?
Medicare Part A pays for skilled nursing care in a certified nursing home for up to 100 days in each benefit period. You need a hospital stay of at least 3 days first. You pay $0 a day for days 1 to 20, then $217 a day for days 21 to 100 (2026). After day 100, Medicare pays $0. Medicare does not pay for long-term care that only helps with daily tasks. Medicare Advantage plans cover skilled nursing too, with their own costs and rules. A Medigap plan can pay the daily cost share toward the Original Medicare benefit.
What is the difference between a nursing home and assisted living?
A nursing home gives skilled nursing care and rehab around the clock. Assisted living gives a room, meals, and help with daily tasks like bathing and dressing. It does not give round-the-clock nursing care. People who need daily medical care often need a nursing home. People who need help but not daily medical care often pick assisted living.
Who else pays for a nursing home besides Medicare?
Medicaid pays for nursing home care for people who meet its income and asset rules. It is the main payer for long stays. The VA pays for some veterans in VA or contract nursing homes. Long-term care insurance can pay for part of the cost. Most other costs are paid out of pocket.