Nursing home / skilled nursing
Willowbrooke Court At Azalea Trace
Nursing home / skilled nursing in Pensacola, Florida
| Provider details | |
|---|---|
| Address | 10100 HILLVIEW DR |
| City | Pensacola |
| State | Florida |
| ZIP code | 32514 |
| County | Escambia |
| Phone | 850-478-5200 |
| Website | https://www.actshealthservices.org/locations/florida/pensacola/ |
| CMS certification number (CCN) | 105444 |
| Ownership | Non profit - Corporation |
| Certified beds | 24 |
| Certification | Medicare and Medicaid |
| First approved for Medicare/Medicaid | August 20, 1983 |
| Located in a hospital | N |
| Continuing care retirement community | Y |
| Care types | skilled nursing, rehab services |
| Services offered | skilled nursing care, rehabilitation services |
Willowbrooke Court At Azalea Trace is in 10100 HILLVIEW DR, Pensacola, FL 32514. Phone: 850-478-5200. Ownership: Non profit - Corporation. CMS rates it 5 out of 5 stars overall (health inspection 5, staffing 5, quality measures 3). CMS inspection and staffing detail: total weighted health survey score 0.000; 0 federal fines totaling $0.00; total nursing staff turnover 20.0%.
More about this provider
| Azalea Trace in Pensacola, FL offers a full continuum of senior health services including assisted living, memory care, skilled nursing, rehabilitation therapy, and respite care, available to residents and nonresidents; all services are licensed by Florida's Agency for Health Care Administration. | |
| Services and programs | Assisted living, Skilled nursing care (comprehensive 24-hour medical support including care for chronic illnesses, recovery from surgery, and medication management; short-term and long-term care), Memory care / memory support services (including for Alzheimer's disease and other cognitive disorders), Rehabilitation therapy (physical, occupational, and speech therapy, short- or long-term; outpatient rehabilitation therapy), Respite care, Home health services (when prescribed by a healthcare provider), Around-the-clock professional care and assistance, Wellness Center with a full-time nurse practitioner, Licensed clinical social worker, recreation therapist, and full-time Chaplain, Thrive program (personalized preventive therapies) |
| Who it serves | Residents and nonresidents — anyone requiring health services such as assisted living, skilled nursing, memory care, rehabilitation therapy, and respite care in Pensacola, FL |
| Visiting and contact details | Address shown: Azalea Trace, 10100 Hillview Dr, Pensacola, FL 32514. Call 850-478-5200 to speak with a senior care expert. A Visitation Policy page is linked from the page (not opened). |
| Website | https://www.actshealthservices.org/locations/florida/pensacola/ |
Quality measures
Source: CMS · CMS processing date: 2026-10-01
| Star ratings and staffing hours | |
|---|---|
| Overall rating | 5 of 5 |
| Health inspection rating | 5 of 5 |
| Staffing rating | 5 of 5 |
| Quality measure rating | 3 of 5 |
| Short-stay quality rating | 3 of 5 |
| RN staffing hours per resident per day | 1.27 |
| Total nurse staffing hours per resident per day | 4.26 |
Inspection results
| Source: CMS · processing date 2026-10-01 | |
|---|---|
| Rating Cycle 1 Total Health Score | 0 |
| Total Weighted Health Survey Score | 0.000 |
| Rating Cycle 2/3 Total Health Score | 0 |
| Rating Cycle 1 Health Deficiency Score | 0 |
| Rating Cycle 2/3 Health Deficiency Score | 0 |
| Rating Cycle 1 Standard Survey Health Date | 2025-08-07 |
| Rating Cycle 1 Total Number of Health Deficiencies | 0 |
| Rating Cycle 2/3 Total Number of Health Deficiencies | 0 |
| Rating Cycle 1 Number of Standard Health Deficiencies | 0 |
| Rating Cycle 1 Number of Complaint Health Deficiencies | 0 |
| Rating Cycle 2/3 Number of Complaint Health Deficiencies | 0 |
Staffing
| Source: CMS · processing date 2026-10-01 | |
|---|---|
| Nursing Case-Mix Index | 1.16931 |
| Nursing Case-Mix Index Ratio | 0.82915 |
| Total nursing staff turnover | 20.0 |
| Reported LPN Staffing Hours per Resident per Day | 0.43060 |
| Reported Licensed Staffing Hours per Resident per Day | 1.70171 |
| Reported Nurse Aide Staffing Hours per Resident per Day | 2.56227 |
| Registered Nurse hours per resident per day on the weekend | 0.68655 |
| Total number of nurse staff hours per resident per day on the weekend | 3.75734 |
Penalties
| Source: CMS · processing date 2026-10-01 | |
|---|---|
| Number of Fines | 0 |
| Number of Payment Denials | 0 |
| Total Number of Penalties | 0 |
| Total Amount of Fines in Dollars | 0.00 |
Ownership
| Source: CMS · processing date 2026-10-01 | |
|---|---|
| Chain ID | 9 |
| Chain Name | ACTS RETIREMENT-LIFE COMMUNITIES |
| Legal Business Name | ACTS RETIREMENT-LIFE COMMUNITIES INC |
| Chain Average QM Rating | 4.5 |
| Chain Average Staffing Rating | 4.9 |
| Number of Facilities in Chain | 27 |
| Chain Average Overall 5-star Rating | 4.9 |
| Chain Average Health Inspection Rating | 4.6 |
| Provider Changed Ownership in Last 12 Months | N |
Occupancy and payer mix
| Source: CMS · processing date 2026-10-01 | |
|---|---|
| Abuse Icon | N |
| High Performing Icon | N |
| With a Resident and Family Council | Resident |
| Average Number of Residents per Day | 11.3 |
| Automatic Sprinkler Systems in All Required Areas | Yes |
| Most Recent Health Inspection More Than 2 Years Ago | N |
Who pays for nursing home / skilled nursing?
What this care costs, and who pays — Medicare, Medicaid, or the family — is covered in these guides:
Nursing home / skilled nursing guide · Paying for care
Other nursing home / skilled nursing in Escambia County
- Arabella Health & Wellness Of Pensacola — Pensacola
- Arcadia Rehabilitation By Harborview — Pensacola
- Aviata At University Hills — Pensacola
Common questions about Willowbrooke Court At Azalea Trace
Where is Willowbrooke Court At Azalea Trace located?
Willowbrooke Court At Azalea Trace is at 10100 HILLVIEW DR, Pensacola, Florida 32514.
What care and services does Willowbrooke Court At Azalea Trace offer?
Willowbrooke Court At Azalea Trace offers skilled nursing, rehab services, skilled nursing care, rehabilitation services.
Is Willowbrooke Court At Azalea Trace Medicare-certified?
Yes. Willowbrooke Court At Azalea Trace is certified for both Medicare and Medicaid.
What is Willowbrooke Court At Azalea Trace's quality rating?
CMS gives Willowbrooke Court At Azalea Trace an overall star rating of 5 out of 5.
How do I contact Willowbrooke Court At Azalea Trace?
Call Willowbrooke Court At Azalea Trace at 850-478-5200.
How much does a nursing home cost?
The national median cost of a nursing home is $9,581 a month for a semi-private room and $10,798 a month for a private room (CareScout Cost of Care Survey, 2025). Costs in Florida can be higher or lower. See our guide to nursing home costs and who pays for the full picture.
Does Medicare pay for a nursing home?
Medicare Part A pays for skilled nursing care in a certified nursing home for up to 100 days in each benefit period. You need a hospital stay of at least 3 days first. You pay $0 a day for days 1 to 20, then $217 a day for days 21 to 100 (2026). After day 100, Medicare pays $0. Medicare does not pay for long-term care that only helps with daily tasks. Medicare Advantage plans cover skilled nursing too, with their own costs and rules. A Medigap plan can pay the daily cost share toward the Original Medicare benefit.
What is the difference between a nursing home and assisted living?
A nursing home gives skilled nursing care and rehab around the clock. Assisted living gives a room, meals, and help with daily tasks like bathing and dressing. It does not give round-the-clock nursing care. People who need daily medical care often need a nursing home. People who need help but not daily medical care often pick assisted living.
Who else pays for a nursing home besides Medicare?
Medicaid pays for nursing home care for people who meet its income and asset rules. It is the main payer for long stays. The VA pays for some veterans in VA or contract nursing homes. Long-term care insurance can pay for part of the cost. Most other costs are paid out of pocket.